The  role is a key position within the AD & ASM department. The role will report to the ADM-Lead and can be based at any Prodapt location across the globe. The overall purpose of the position is to actively engage in requirements gathering, create requirements traceability matrix, understand the system architecture, functional flow, and data model, and assist in code development, optimization and reviews. The candidate will also be responsible for developing reusable code libraries and frameworks, comprehending end-to-end deployment process and related tools, and recommending enhancements to the organization's customer value proposition.

- Facilitate upskilling of chat agent on the job working in US shifts and readiness to travel to client locations to conduct training programs - Highly proficient cross-cultural competencies of the international chat process, mainly the US - Develop and deliver comprehensive training programs for chat agents, focusing on communication skills, customer service techniques, and product knowledge. - Be able to...

Developing emulation testbenches to support necessary DV scenarios and firmware/software/hardware bring up

Prodapt is looking for a Verification Lead/ Manager with hands-on experience in VLSI front end Verification

Manager, Strategic Insights - Telecommication Industry   We are looking for a passionate, results-oriented, and motivated self-starter to join our Global Strategic Insights team. This team supports Prodapt’s leaders with thought leadership empowering them with their eminence agenda, go-to-market strategies, and strategic sales & marketing initiatives. This team comprises Analysts and SMEs focused on constructing best-in-class thought leadership content to establish Prodapt as a thought leader in Telecommunications and Connectedness...

The ADM-Lead role is a key position within the AD & ASM department. The role will report to the ADM-Lead and can be based at any Prodapt location across the globe. The overall purpose of the position is to actively engage in requirements gathering, create requirements traceability matrix, understand the system architecture, functional flow, and data model, and assist in code development, optimization and reviews. The candidate will also be responsible for developing reusable code libraries and frameworks, comprehending end-to-end deployment process and related tools, and recommending enhancements to the organization's customer value proposition.

Should have experience in ServiceNow OMT application configuration and experience in TSM (ITSM , CSM ) applications in ServiceNow Maintain deep, comprehensive knowledge of ServiceNow’s capabilities and offerings. Technical documentation for the platform integrations and data architecture for the integrations Proven experience as a key person executing the requirement and functional solutions Hands-on development experience with ServiceNow features of Flow designer, Integration hub, UI builder, App engine,

We are seeking an experienced Senior Technical Lead to join our innovative and dynamic team. The ideal candidate should have 10 to 14 years of industry experience working with large volumes of data, developing and deploying multiple AI models, and possessing a strong understanding of Generative AI and LLM (Large Language Models) techniques. As a Senior Technical Lead, you will be responsible for leading AI projects, driving technical excellence, and providing guidance to the AI development team.

We are looking for a QA Audit Manager, who can develop, implement, and maintain Information Security & Data Privacy policies, procedures, and control techniques in line with ISO 27001/27701 standards.

The Technical Architect is a key position that reports to the Principal Architect in the IT-Ops department at Prodapt. The role is responsible for designing business processes as per customer needs, strategizing cloud architecture and migration, and upholding Prodapt's winning values and contributing to the company's vision.

The ASM-Analyst is a member of the VAS Application Support team, who is responsible for handling high priority incidents raised by customer and ensuring adherence to SLA for the Incident Management processes. The role involves analyzing system problems, performing risk and stakeholder analysis, and recommending sustainable solutions. The candidate will also be expected to contribute to continuous improvement in daily support activities and automation activities.

- Minimum 1-year experience in a consultative selling environment. - Basic telecommunications knowledge. - Strong commitment to help and serve customers. - Selling skills and business acumen. - Highly flexible, takes varied call types within call center environment adjust call handling performance and metrics as business needs require. - Adapts...

Prodapt is looking for a Team Lead to join the QA Audit team. We are looking for an experienced professional with 7 to 11 years of experience in IT Audit process.

We are looking for someone who can work as either a Senior Developer or Junior Architect and possesses good understanding of system architecture based on the Model-View-Controller (MVC) and microservices model. The person must have hands-on experience as a full-stack programmer and be able to work independently with little guidance or support. It is essential that the candidate adheres strictly to Software Development Life Cycle (SDLC) processes and guidelines, and places the utmost importance on the quality of work delivered.

The Technical Lead will be responsible for analyzing ServiceNow products and creating proposals for their functional implementation as per the client requirements. The Technical Lead  will also be responsible for upholding Prodapt's winning values and working in a way that contributes to the Company's vision.

One should have Solution Design, Process Design, Business Analyst, Service Assurance, SNOW, Work force mgmt skills Interpersonal: Should be able to independently run meetings, articulate/present a requirement, propose solution to the stakeholders (Product line, Operations, Tester, Developer etc). Should be able to handle the queries from the stakeholders Domain: Should have good understanding of the Telco domain. Should have in-depth knowledge in Service Assurance journey (both Processes and Systems) Functional: Should be able to understand a given business problem and propose various solution options (process improvement, automation, system solution etc) Should have hands-on in preparing the...

One should have Solution Design, Process Design, Business Analyst, Service Assurance, SNOW, Work force mgmt skills Interpersonal: Should be able to independently run meetings, articulate/present a requirement, propose solution to the stakeholders (Product line, Operations, Tester, Developer etc). Should be able to handle the queries from the stakeholders Domain: Should have good understanding of the Telco domain. Should have in-depth knowledge in Service Assurance journey (both Processes and Systems) Functional: Should be able to understand a given business problem and propose various solution options (process improvement, automation, system solution etc) Should have hands-on in preparing the...

The  Delivery Director is In-charge of end-to-end requirements gathering and elicitation processes, understands the end-to-end system architecture, functional flow and the data model, review requirements & design document and ensure 100% capture of requirement, recommend solutions to complex technical problems. Also, responsible to drive Incident Management and Problem Management and recommend improvements, manage and guide multiple project teams and analyze the financial information to drive profitability for the organization.

We are looking for a detail-oriented enterprise architect to assist in the implementation of programs for client needs. The enterprise architect's responsibilities include improving the current IT infrastructure,

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